Our stakeholders

Our stakeholders

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We are committed to all of our stakeholders, guaranteeing the full satisfaction of our customers and shareholders, protecting the safety and health of our employees and suppliers, and carrying out each business activity with absolute respect for the environment.

Our commitments to stakeholders

Stakeholder Group

Main commitments

Main communication channels

Investors, shareholders and business partners

  • Creating value.
  • Good governance and risk control.
  • Fluid and transparent dialogue.
  • E-mail for shareholders/investors.
  • Road Shows and meetings.
  • Satisfaction surveys.
  • Corporate reports.

Regulatory bodies and the Public Administration

  • Security, quality and continuity of supply.
  • Independence and transparency.
  • Effective solutions to challenges.
  • Periodic work meetings.
  • Institutional meetings.
  • Periodic information.
  • Handling of requests for information.

Clients

  • Fulfilment of Transmission Grid planning.
  • Leadership and innovation.
  • Efficient management.
  • Dialogue, impartiality and transparency.
  • Public Web.
  • Periodic technical publications.
  • Client helpdesk telephone numbers.
  • Specific e-mail addresses.
  • Satisfaction surveys.

People

  • Stable employment and equal opportunity.
  • The work-life balance.
  • Professional development and recognition.
  • Ensuring occupational health and safety.
  • Freedom of association and dialogue with management.
  • Ethical and responsible business conduct.
  • Whistle-blowing channel and an enquiry channel regarding the Code of Ethics.
  • Working climate survey and services satisfaction survey.
  • Induction and integration programme and communication plan.
  • Performance evaluation interview.

Suppliers

  • Compliance with contractual obligations.
  • Ethics and transparency.
  • Collaboration to generate mutual benefits.
  • Associations and working groups.
  • Meetings and training days.
  • Satisfaction surveys.

Social environment

  • Transparency regarding actions carried out and their impact.
  • Territorial planning and community involvement.
  • Ethical business practices.
  • Protection of the natural environment.
  • Periodic work meetings.
  • Institutional meetings.
  • Periodic information.
  • Attention channel on grid planning and development processes.

Opinion generators

  • Information transparency.
  • Efficiency in the management of enquiries and requests.
  • E-mail and Corporate website.
  • Road Shows and meetings.
  • Satisfaction surveys.
  • Corporate reports.

Business sectors and professional associations

  • Fluid, transparent and close-knit dialogue.
  • Exchange of best practices.
  • Participation in technical committees, working groups (national and international).